Every thing excellent BUT?..Cons: ... even if we returned the car with the full tank they charge us for some gallons missing plus they added a lot of junk fees they never mentioned in the contract or at counter. I was really disappointed. Cash in on cheap deals on your perfect Charlotte car rental when you book with CarRentals.com. Rental Car Facility – Exit the terminal on the lower level (Arrivals/Baggage Claim) and proceed directly across the car and shuttle/bus lanes via crosswalk and covered walkway into the Level 2 lobby. We waited 40 plus minutes and had to take a cab to their location. 2. car needed oil change and tire pressure sensor was on the entire time She highly suggested my to get the insurance their, which was 23.99/day. The Charlotte metropolitan area is home to the Carolina Panthers of the NFL and the NBA’s Charlotte Bobcats. The Payless shuttle never came. No explanation of the tolling feature, which became an issue. No refunds will be issued for unused gas. Cons: Nothing. Territories, or Canada. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? The price was fair. I had filled up the minivan less than 2 miles away from the airport. Payless .. not bad, not amazing, but good enough!Pros: The price was good, no secret charges. I wasn’t very happy, but I chose the minivan. All the big car rental agencies, including Alamo, Avis, Enterprise, and Hertz, can be found at Charlotte Douglas International Airport (CLT)'s Consolidated Rental Car Facility, which is in the Level 2 lobby next to the Hourly Parking Deck, right in front of the Arrivals terminal. Pros: I was able to take my rental to my local office instead of the airport with no issues. Charlotte Airport Rental Car Return I was then told I had to wait because it was being cleaned and sterilized. Took almost two hours of our vacation to pick up our rental car. Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. Customers traveling to the United States and Canada from another country must present the following: If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. Cons: Could not choose type of car. The receipt also had a charge for keeping the car an extra hour. The following forms of payment are accepted at the end of the rental. I took a cab instead to find the NC airport location. Cons: CLT airport was not clearly marked for Dollar Rentals - all transactions were handled at the Hertz counter (which was on a different floor). All the big car rental agencies, including Alamo, Avis, Enterprise, and Hertz, can be found at Charlotte Douglas International Airport (CLT)'s Consolidated Rental Car Facility, which is in the Level 2 lobby next to the Hourly Parking Deck, right in front of the Arrivals terminal. Exotic & luxury car rental alternatives in Charlotte, NC. *For rentals originating in California- LDW ranges between 10.99 USD and 500.00 USD per day depending on the type of vehicle rented. They are in compliance with their military extension policy of the state which issued the license. Pros: The staff were incredibly helpful, both during pick-up and drop-off. There was a computer glitch with the car return time. Your credit card company most likely has car rental insurance built in (obviously, you should double check first). When I asked the counter person how to get to the zone, she pointed "over there" at some indeterminate place in the air, in the middle of a giant parking garage at CLT. Just head to the Consolidated Rental Car Facility in the Level 2 lobby of the Hourly Parking Deck in front of the terminal. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. Zero ability to answer questions. I called both Kayak and Thrifty and neither could change it. UNACCEPTABLE SERVICE! After calling the manager we were "upgraded" to a Impreza. The TollPass Program is offered in different ways, depending on where you rent. when I got to the site I had to wait for a car and it to be cleaned. She made all efforts to ensure I was given the correct rate. was friendly, professional, and helpful. VISA® The name and address shown on the renter’s driver’s license must match their current home address. If you have hired a car at Charlotte Douglas International Airport, you’ve got plenty of enjoyable options all around you. City, airport, address or hotel. Cons: The location is pretty awful and not on the Airport grounds. Cons: Accept cash , debit or any other way to pay !! After waiting another 10 minutes I walked inside and rented from another company. Pros: Car was as expected.Cons: We had to wait an hour at the rental car desk to receive a car because Hertz had overbooked and was understaffed for the day. Just head to the Consolidated Rental Car Facility in the Level 2 lobby of the Hourly Parking Deck in front of the terminal. Pros: price, quality of van and convenience. Disembarking passengers will be asked to provide a credit card or debit card with funds to cover the cost of rental. Examples of this may include a valid passport or, in certain states (AZ, CA, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. Pros: Drop off was easy...Cons: I reserved a "company choice" mid size car and on arrival at the counter they would only give us a compact car.....ended up having to pay an additional 159 to get the mid size, Pros: drop off was easy, staff did a nice job. https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/other-state-toll-options.html, • Louisville KY: Since I dont have a credit card I waisted money on a reservation with them. The receipt I had a charge for fuel and service. Pros: The lady behind the counter was nice. With the Complete Clean Pledge, we are committed to maintaining the highest standards of cleanliness. Car rental companies that offer shuttle or pick-up services from Charlotte Douglas Airport to off-airport locations include Dollar, Hertz, Budget, Alamo, Advantage, Enterprise, Airport Van, Avis, National, and Ace. Pick-up your vehicle after you land and drop-off before you depart, even outside our operating hours. You can see there the prices and options of the offers in Charlotte Airport [CLT], North Carolina NC, USA and neighboring locations. Definitely not Covid cleaned, Pros: The car itself drove great. I would definitely rent from Kunal again in the future! Why did I not get the car I reserved? Car Rental Charlotte Douglas International Airport (CLT) | Enterprise Rent-A-Car. OUR RESPONSE. Never again!Pros: The car we did finally receive was very clean, only 1400 miles on it.Cons: After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Debit Card. Most locations do not allow travel into Mexico. For additional details, please reference the Driver’s License Information Policy. When I tried to pick up the first car Thrifty said the reservation was cancelled. Start time. Charlotte Rental Cars. Active duty military personnel are exempt from address requirements. Cons: Rate. Do not run a business like this with a "new" clerk who has no clue what he is doing. Why should I book a last minute car rental with Hotwire? Hidden informationPros: The only reason I booked with them was because of their price. The staff were very nice and I was in and out asap. Cons: The location seemed understaffed so, pick-up processing was slow. Unacceptable. Jeep Wrangler Perfect for exploring mountains, canyons, and all sorts of trails, the Jeep Wrangler is the perfect vehicle for an outdoor adventure. All Hertz staff were helpful and accommodating once we found out who/where Dollar was. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. Pros: They seemed to take my word that the car was only 3/4 full when I picked it up. Examples of this may include a valid passport. Pros: Nothing Cons: Better cleaning of the cars! Better yet, ditch the trendy restaurant and cruise around to find a hidden hot spot that isn’t on everyone’s social feed…at least not yet. Cons: Price was a little high. I waited for it just a little over an hour, before I could actually get the minivan. Great car and value, counter could use more assistPros: The service was perfect and the assistants extremely friendly. If you purchase LDW we agree, subject to the actions that invalidate LDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. It took 45 minutes from the time I arrived @ Dollar to get my prearranged, prepaid car. (I haven't seen the bill yet to see if they took my word on that issue, however.). When you book with CarRentals.com, you know you can count on a wonderful vehicle that will leave you with money to spare. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. Easy and professional. DW does not apply to damage occurring in Mexico. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. Thrifty and Kayak -- Bad combination Cons: I made two Thrifty Car reservations using Kayak. It was very sensitive, which made it tough to drive especially when on the highway. At and made sure he door was closed, which allegedly would keep the tools from being charged. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). Pros: Great service. Visit the websites below for more information. an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license. For more information, speak with a specialist and reserve the perfect vehicle for your style. 5489 R C Josh Birmingham Pkwy, In some Canadian locations, customers not holding a Canadian driver’s license may be asked to provide additional valid government-issued documentation. Pros: The staff was skillful, professional and patient. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. Pros: Car was ready when promised. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more. Worse than the DMVCons: A single person running the counter when checking in. The Handling of the CarCons: The handling of the car that I was given was terrible. Charlotte Douglas International Airport (CLT), Personal Accident Insurance / Personal Effects Coverage. Also, out of Alamo, Enterprise, and National desks, there was ONE section open at Charlotte, at 2 PM. See reviews, photos, directions, phone numbers and more for the best Car Rental in Uptown, Charlotte, NC. Car Rental Locations / US / North Carolina / ... Charlotte Douglas International Airport (CLT) Car Rental. Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. At said this would only happen if we opened the toll transponder's door, I was not happy. Yet every toll booth still charged EZ Pass. In the end they did not charge me for any extras, as they shouldn't have. We rent many sizes of cars, vans, and trucks to handle all your transportation needs! You’ll find our Charlotte Airport rental car desk in the Rental Car Facility, located in the Level 2 lobby, right by the terminal on 5489 Josh Birmingham Parkway (28208). Book your Charlotte rental car today. Money orders and prepaid cards are not acceptable forms of security deposit but may be used to pay any balance due at the end of the rental. Please contact the branch directly to determine limitations and availability. Whether you’re in Charlotte for business or pleasure, Hertz Charlotte Douglas International Airport has a wide range of luxury, sports and hybrid vehicles available for rent. There were ants crawling around the console and dash. National is not qualified to evaluate the adequacy of the renters existing coverage; therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by SLP. Quick to rent and to return.Cons: Nothing. loss for wordsPros: car was fine. 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